Shipping Policy

Last updated: July 19, 2026

Store Service Notice

Manna aims to provide clear and order-specific shipping support, particularly when a package is delayed, marked as delivered, returned by the carrier, lost in transit, or reported damaged upon arrival.

Eligible orders placed through mannahydrationus.shop receive free shipping according to the shipping options displayed during checkout. This Shipping Policy explains our normal processing times, estimated transit times, address requirements, tracking procedures, and rules for delayed, lost, or damaged shipments.

Order Processing Time

Orders are normally reviewed, packed, and prepared for shipment within 1–2 business days after payment has been successfully authorized.

Processing may take longer during holidays, periods of high order volume, payment reviews, inventory checks, address verification, severe weather, or other circumstances outside our normal operations.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Estimated Transit Time

After an order has been processed and transferred to the carrier, the estimated transit time is normally 2–4 business days.

The total estimated delivery time, including processing and transit, is generally 3–6 business days.

Delivery estimates are provided for guidance only and are not guaranteed. Carrier route changes, severe weather, service disruptions, high-volume periods, address issues, security reviews, or delayed tracking scans may affect delivery.

Free Shipping

Eligible orders receive free shipping through the available shipping option displayed during checkout.

If a customer requests expedited delivery, address correction, reshipment, return shipping, or another non-standard delivery service, additional charges may apply where permitted by applicable law and store policy.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, email address, and telephone number when placing an order.

Please review all shipping information carefully before completing checkout. We are not responsible for delays, failed deliveries, returned packages, or lost shipments caused by incomplete, inaccurate, inaccessible, or outdated information supplied by the customer, except where otherwise required by applicable law.

If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.

Tracking Information

When tracking is available, the tracking information will be sent to the email address provided during checkout after the order has been fulfilled.

A tracking number may not display movement immediately after a shipping label is created. Please allow time for the carrier to receive, scan, and update the shipment in its tracking system.

Delivery Confirmation

A package marked as delivered by the carrier is generally considered delivered unless the carrier confirms a delivery error or other qualifying issue.

If tracking shows that your package was delivered but you cannot locate it, please check the delivery area, mailbox, building reception, household members, neighbors, and any safe location that may have been used by the carrier.

You should also contact the carrier for additional delivery information before submitting a claim to us.

Delayed or Lost Packages

If a shipment appears significantly delayed or lost, please contact us promptly and provide your order number and available tracking information.

We may review the tracking history, confirm the shipping address, contact the carrier, or request additional information before determining the appropriate resolution.

Carrier investigations may require additional time. A replacement or refund is not guaranteed until the available shipping records and circumstances have been reviewed.

Damaged Packages

If an item arrives damaged, please contact us as soon as possible and within 30 days of delivery.

Your message should include your order number, a description of the damage, clear photographs or video of the item, photographs of the shipping packaging, and any visible carrier labels or damage.

Please keep the product and all original packaging until our review has been completed. Eligible claims will be handled according to our Refund Policy.

Returned-to-Sender Packages

A shipment may be returned to us because of an incomplete or incorrect address, failed delivery attempts, refusal of delivery, an inaccessible location, or failure to collect the package from the carrier.

If a package is returned to the sender, we will review the circumstances before determining whether reshipment, a refund, or another resolution is available. Additional shipping charges may apply when the return was caused by information or actions attributable to the customer.

Shipping Restrictions

Certain products, addresses, regions, or delivery methods may be unavailable or subject to additional restrictions.

We reserve the right to cancel, limit, or modify an order if delivery cannot be completed safely, legally, or commercially through the available carriers. If we cancel an order before shipment, any eligible payment received for the canceled portion will be refunded.

Changes to This Shipping Policy

We may update this Shipping Policy when our fulfillment procedures, carrier services, delivery areas, legal obligations, or store operations change.

The revised policy will apply from the date it is posted on this page.

Contact Us

For questions about this Shipping Policy or assistance with an existing shipment, please contact Manna using the information below. Include your order number and tracking number, if available.

Website: mannahydrationus.shop
Email: support@mannahydrationus.shop
Mailing address: 10739 Metric Dr, Dallas, TX 75243, United States
Phone: 828-553-6113