Refund Policy

Last updated: July 19, 2026

Store Service Notice

Refund and return requests are reviewed individually based on the circumstances of each order and the evidence provided. During the review, we may compare the reported issue with the order record, delivery information, applicable product page, and submitted photographs or videos before determining the appropriate resolution.

Manna accepts return or refund requests when an item arrives damaged, defective, incorrect, or materially different from its description. Requests must be submitted within 30 days of delivery.

We do not accept no-reason returns, buyer’s-remorse returns, change-of-mind returns, or returns resulting from the customer selecting the wrong product after checkout, except where otherwise required by applicable law.

Eligible Return Reasons

Damaged in transit: The product arrived with visible damage caused during shipment.

Defective product: The product has a defect that prevents it from functioning or being used as reasonably intended.

Incorrect product: The product received is different from the product shown in the confirmed order.

Materially not as described: The product is materially different from the information presented on its product page at the time of purchase.

Non-Returnable Situations

We generally cannot accept returns based solely on a change of mind, personal preference, buyer’s remorse, or another reason unrelated to a qualifying product issue.

Products that have been opened, used, altered, emptied, contaminated, or damaged after delivery may not be accepted unless their condition directly relates to the reported defect or qualifying issue.

Products returned without prior authorization or without the requested supporting evidence may be refused or delayed.

We are not responsible for delivery problems caused by incomplete or inaccurate shipping information supplied by the customer, except where otherwise required by applicable law.

How to Request a Return or Refund

Please contact us within 30 days of delivery and wait for our instructions before returning any product.

Your request should include your order number, the email address used during checkout, a clear description of the issue, photographs or video of the product and its packaging, and any available evidence of carrier damage.

We may request additional information or evidence when necessary to verify the reported issue and determine whether the request qualifies under this policy.

Return Authorization

Do not return an item until we have reviewed your request and provided return instructions. Unauthorized returns may be refused, delayed, or returned to the sender.

If a return is authorized, the product must be packed securely and shipped according to the instructions provided by our customer support team.

Inspection and Refund Decision

After an authorized returned item is received, we will inspect it to confirm the reported issue. Depending on the result of the review, we may provide an approved refund, replacement, or another reasonable resolution.

A request may be denied if the returned item does not correspond with the approved return reason or appears used, altered, incomplete, damaged after delivery, or unrelated to the applicable order.

Refund Processing Time

Once a refund has been approved, we will process it to the original payment method whenever possible within 7 business days.

After we process the refund, additional time may be required for the funds to appear in the customer’s account. The exact posting time depends on the bank, card issuer, or payment provider and is outside our direct control.

Original shipping charges, return shipping costs, taxes, and handling fees will be addressed according to the circumstances of the order and applicable law.

Exchanges and Replacements

We do not guarantee direct exchanges. If a replacement is appropriate and available, we may offer one for an item that arrived damaged, defective, incorrect, or materially not as described.

If suitable replacement inventory is unavailable, we may issue an approved refund instead.

Contact Us

For questions about this policy or assistance with a return or refund request, please contact Manna using the information below. If your inquiry concerns a purchase, include your order number in the message.

Website: mannahydrationus.shop
Email: support@mannahydrationus.shop
Mailing address: 10739 Metric Dr, Dallas, TX 75243, United States
Phone: 828-553-6113